FAQ

Frequently Asked Questions

Who are we?

Fairfield Market Research is a fully owned business unit of Fairfield Consultancy Services Limited, a company registered with the Registrar of Companies in England & Wales, UK. We offer a wide range of high-quality syndicated and customised market research reports and also offer consulting services to our clients.

To know more, please visit our About Us page.

Why does Fairfield price its syndicate market research reports at a low price point?

We at Fairfield recognize the importance of a market research for businesses large and small. We want to make quality market research accessible to all businesses at a fair price.

How does Fairfield ensure quality in its offerings?

At Fairfield Market Research we stay true to our singular purpose of providing businesses with reliable insights based on thoroughly researched market information and analysis. Our teams rich experience in the field of market research gives us a better understanding of what clients want and how best to serve them.

How experienced is your research team?

We have a focused and experienced team of research analysts with an average experience of over a decade. Their expertise in each domain helps them focus and create exhaustive, relevant, latest, in-depth and insightful market research reports. Over the years the team has worked on projects with global corporates and top consulting firms. This experience has enriched the team with deeper understanding of business and their challenges.

Why do you take longer to deliver market research reports as compared to your competitors?

We at Fairfield take pride in creating reports for our clients. As a policy we do not undertake projects with short deadlines as it often leads to compromise in the quality of the report.

How do I find a specific research report?

You can search a report by typing the name or key words in the search bar on the homepage. Alternatively, the home page lists the primary industries for you to browse through the list provided in the section. If you are unable to find what you are looking for please feel free to contact us in case you need any assistance.

Whom should I contact if I have a query on a specific report?

You can either call us on +44 3300 948 728 (Toll free) or send an email to mail@fairfieldmarketresearch.com for any queries.

How much time will you take to respond to my query?

In most cases we would respond to your queries within an hour or two.However, as a policy our customer service team will respond to your query within a working day.

Can I get customised reports?

Yes, you can get customised reports. You can either call us on +44 3300 948 728 (Toll-free) or send an email to mail@fairfieldmarketresearch.com for any customisation requests.

How do I purchase a research report?

You can buy a report online from our website by following the instructions below:

• Select the report you wish to buy and choose your license type
• Register and fill in the required information
• Click ‘Add to Basket’
• Click ‘Checkout Now’
• Fill in your details and make the payment.

We accept all leading credit and debit cards. Our payment engine is powered by Stripe.

What are the license types you offer?

We offer one type of license, which is Enterprise License for businesses, corporates, educational institutes and consulting companies.This is a multi-user license.

How soon can you dispatch my order?

Once the payment has been confirmed and the payments have been received, we usually dispatch the order as per the following:

  • Syndicate Report – We usually dispatch the order within 2 business days.
  • Upcoming Reports – As per your discussion with the Sales Team / Market Research Analyst.
  • Customisation in Syndicate Report – As per your discussion with the Sales Team / Market Research Analyst.
  • Custom Report / Project – As per your discussion with the Sales Team / Market Research Analyst.

However, in rare cases or due to unforeseen circumstances, there may be a slight delay in dispatch.

Can I cancel my order?

We do not accept cancellations once an order has been placed. Please visit our Return/Refund/Cancellation Policy page for further details. You can send an email to mail@fairfieldmarketresearch.com for any cancellations.

Will I receive an invoice against my purchase?

Once your order has been placed and payment has been made, we will send you an invoice regarding the same on the email address you provide us.

What is your refund policy?

Owing to the nature of the product, we do not permit refunds or returns for a dispatched or delivered report. However, in a rare incidence if you are unsatisfied with the product you can get in touch with our customer service executives and we will resolve any concerns you may have. Please contact us will be happy to resolve your queries.

Looking for something specific? Write to us.

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